Frequently Asked Questions
How do I place an order?
Go to neuropulsemen.com, click Buy Now, enter your details, and complete payment in our secure checkout.
Do you have a physical store?
No. NeuroPulse® sells exclusively online and only through neuropulsemen.com.
Do you ship to my country?
Yes. We ship to most Spanish-speaking countries, Spain, and the United States. Available shipping options appear automatically at checkout based on your address.
How long does delivery take?
Processing: 1 to 3 business days after payment confirmation.
Estimated delivery: 5 to 12 business days depending on destination and carrier.
You will receive a tracking code by email as soon as your order ships.
What payment methods do you accept?
Credit and debit cards Visa Mastercard Amex PayPal and Shop Pay. On supported devices you may also use Apple Pay or Google Pay.
Can I pay in cash or on delivery?
Not at this time. All payments are completed online using the methods above.
Can I change my order or address?
Yes if the order has not been processed yet. If you need to correct your address or cancel your purchase contact support@neuropulsemen.com as soon as possible. After shipment changes are not possible.
Can I buy more than one item?
Yes. Select the desired quantity at checkout. If you want additional units or a different promotion after completing an order simply place a new order.
Where do products ship from?
We operate with logistics centers in the United States Europe and Asia. Your order ships from the closest available warehouse based on your location.
I only received part of my order. Is that normal?
Yes. Orders with multiple items may be shipped in separate packages. You will receive a unique tracking code for each shipment.
What is your returns and exchanges policy?
Returns for withdrawal are accepted within 7 days of delivery. Manufacturing defects are covered for up to 30 days from delivery. Items must be unused and in original packaging. After inspection refunds are issued to the original payment method. Shipping costs are non-refundable when the delivered item matches the order. To start a request email support@neuropulsemen.com.
What if my delivery is delayed?
Check your tracking status. If delivery exceeds the estimated window of 5 to 12 business days contact us and we will follow up with the carrier.
Still need help?
We are ready to assist. Email support@neuropulsemen.com with your order number and the purchaser’s full name.