Privacy Policy

1. Introduction

Welcome to NeuroPulse®! Your privacy is very important to us. This Privacy Policy explains how we collect, use, process, and protect the information of individuals who access or interact with our online store neuropulsemen.com. By using our services, you agree to these practices.

2. Information We Collect

Data you provide: name, email address, phone number, shipping/billing address, order details, and preferences.
Payments: data required to process payments (managed by certified gateways — we do not store complete card numbers).
Support and communications: messages and customer service tickets.
Technical and usage data: IP address, device, browser, pages visited, browsing times, and checkout events (collected through cookies and similar technologies).

3. How We Use Your Information

  • To process orders, payments, and deliveries, and manage exchanges, returns, and after-sales support.
  • To provide customer service and manage your purchase.
  • To improve and personalize your experience through site analytics and performance optimization.
  • To send transactional communications (order confirmations, shipping updates) and, where legally permitted, marketing messages (you can unsubscribe at any time).
  • To ensure security and comply with legal requirements, including fraud prevention.

4. Sharing Information

We may share data with service providers who assist us in operations such as payment processing, logistics, email/SMS delivery, hosting, and analytics. These providers operate under contractual agreements, apply strict security measures, and do not sell your information.

5. Security

We implement reasonable technical and organizational measures (such as encryption in transit, access controls, and monitoring) to protect your data against unauthorized access, misuse, or disclosure.

6. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, update, transfer, or delete your data; to object to certain processing activities; and to withdraw consent where applicable. To exercise these rights, contact support@neuropulsemen.com.

7. Cookies and Tracking Technologies

We use cookies for essential functionality, analytics, and personalization. Please see our Cookie Policy on neuropulsemen.com for more information and to manage your preferences.

8. International Data Transfers

We may process data outside your country through our service providers and logistics partners, ensuring appropriate safeguards in compliance with applicable regulations.

9. Children’s Privacy

Our services are not directed to minors. If you believe a minor has provided us with personal data, please contact us so we can remove it.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will publish the updated version and indicate the revision date. Continued use of neuropulsemen.com after updates constitutes acceptance of the revised policy.

11. Contact

For questions, requests, or to exercise your privacy rights, contact us at support@neuropulsemen.com.